HouseHold - Cancellation & Refund Policy
*Last updated: 2026-06-01*
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General Policy
All purchases made through the HouseHold Application are for digital goods and services. Except as described below or as required by applicable law, sales are generally final. Specific refund terms depend on the purchase channel used.
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Web Purchases (Creem)
Web checkout and subscription purchases are processed by Creem, which acts as the Merchant of Record for web transactions. As Merchant of Record, Creem handles billing, tax collection, and payment compliance on behalf of the Service Provider.
Creem reserves the right to process refunds within 60 days of the original purchase date in order to prevent or resolve payment disputes and chargebacks, in accordance with their own policies and obligations as Merchant of Record. This means a refund may be issued by Creem even if you have already received and used premium access during that period.
If you believe you are entitled to a refund for a web purchase, you may contact the Service Provider at household@tydecode.com. Refund eligibility is evaluated on a case-by-case basis and is not guaranteed.
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Android Purchases (Google Play)
Purchases made through Google Play are subject to Google Play's refund policies. Refund requests for Google Play purchases must be submitted directly through Google Play or the Google Play Help Center. The Service Provider has no ability to issue refunds for Google Play transactions.
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iOS Purchases (Apple App Store)
Purchases made through the Apple App Store are subject to Apple's refund policies. Refund requests for App Store purchases must be submitted directly to Apple through reportaproblem.apple.com. The Service Provider has no ability to issue refunds for App Store transactions.
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Exceptional Circumstances
The Service Provider may consider refund requests in exceptional circumstances, including but not limited to:
- A technical failure on the Service Provider's side that prevented access to premium features after payment.
- A duplicate charge resulting from a billing error.
To submit a refund request, contact household@tydecode.com with your order details and a description of the issue. The Service Provider will respond within a reasonable period and process eligible refunds through the original payment channel where technically possible.
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Subscription Cancellations
Cancelling a subscription stops future billing but does not entitle you to a refund for the current billing period already paid. Access to premium features remains active until the end of the paid period.
Please note the following regarding cancellations:
- Uninstalling the Application: Uninstalling or deleting the HouseHold Application from your device does not cancel your subscription or stop recurring charges. You must explicitly cancel your subscription through the appropriate channel.
- How to Cancel:
- Google Play purchases: Manage and cancel your subscription through the Subscriptions section in your Google Play Store account settings.
- Apple App Store purchases: Manage and cancel your subscription through your Apple Account Settings under Subscriptions.
- Web purchases (Creem): Cancel your subscription using the customer portal link provided in your purchase confirmation email, or by contacting us at household@tydecode.com.
- Cancellation Timing: To avoid being charged for the next billing cycle, you must cancel your subscription at least 24 hours before your next renewal date.
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Contact
For refund-related questions, contact the Service Provider at household@tydecode.com.